RATING IS EQUAL TO ZERO STARS.I cannot begin to explain how disappointed my family and I were when the General Manager, Melissa, refused to charge our Tesla SUV. It was a rainy afternoon on September 1st 2018 and we had 18kilometres left in our charge. This experience and her demeanor, attitude and especially her lack of hospitality towards a family who needed assistance, has left us appalled and wondering what has happened to the warmth and welcoming experience that is to be expected of not only guests visiting the Blue Mountains, but the conduct of Canadians in general. Our navigation system in our vehicle had directed us to this location for a charge-up. There were no other Tesla's using this charger and we required 4 hours to get enough charge to get home on September 1st 2018. Melissa the General Manager for this resort looked me straight into my eyes and said that this location did not come up on my GPS. I was called a liar in front of two front desk associates. Melissa then proceeded to tell me that she will not approve this request for a charge and she would not help us out. Upon hearing this I had to ask her to repeat her decision, which she did. My family and I left with the most sour experience one could have possibly gotten in these circumstances. I would like to thank Melissa the General Manager at Embarc Blue Mountain for exposing the true nature of her understanding of what it means to be Hospitable. The General Manager of any establishment must be the number one example to employees and an outstanding addition to the company that employs and enables them to provide for the ones they love. This General Manager, Melissa, has shown my family and I what to expect at a resort we will NEVER consider staying at. We decided to stay at the Westin Trillium. I expect to receive an explanation soon.
Great location, nice clean rooms. There's always something to do but layer up as the weather changes pretty quick. Very helpful staff. Nice pool and hut tub as well
We've been there twice, both times we had a great time. The rooms are unique, clean and convenient in many ways. Beautiful colours in the room and outside, very well designed. The service is also fast and efficient.
Our favorite place for a weekend getaway! Rooms have a real cabin/lodge feeling ideal for unwinding and kicking back. Plus, just far enough from the village to be nice and quiet, but still only a five minute walk. The courtyard is very pretty and secluded; aim to be facing inwards if you can. One bedrooms have a full kitchen so you can do all your own cooking, plus there are BBQs scattered around the premises. Game and DVD rentals are available to enjoy by the fireplace for a serene retreat even in the Winter.
Great lodge, friendly staff and even allowed us to check in earlier than starting check in times! This lodge is a little bit further away from the Blue mountain village but they provide free shuttle service if needed. We got our room that faces the back of the lodge, great view that faces the pool and a little pond. Would come back again with a longer stay next time.
Embarc Blue Mountain is a Canadian Lodging based in The Blue Mountains, Ontario. Embarc Blue Mountain is located at 277 Jozo Weider Blvd, The Blue Mountains, ON L9Y 3Z2, Canada.
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